SLA UW Library Speed Tour

Swing by the Southside with SLA
Wednesday, April 19 12:15-2:30p
Meet 12:15 PM in the SLIS Commons
The Walking Tour will include:

MERIT-->Geology and Geophysics-->Primate Center-->Space Sciences-->Wendt

Meeting Minutes: April 21, 2010

Below are the minutes from the final SLA-SC meeting of the year. Please keep in mind that we will be doing the UW library walking tour on Wednesday, April 21 from 12:15 to 2:30. Further details will be published shortly. Thanks again to Kirstin for writing up the minutes.

2010'04 SLA-SC Meeting Minutes

Last Meeting of the Semester April 14 at 12pm

We will be having our last meeting of the semester on Wednesday, April 14 at 12 pm in the SLIS Commons. The agenda will include:

UW-Library Speed Dating: We will discuss the details of next weeks library speed dating event. We plan on visiting five libraries on campus in 2 hours. The event will take place the afternoon of Wednesday, April 21. Times and locations will be announced at the meeting.

WI SLA Chapter Event in Madison: The WI chapter of the SLA will be having an event in Madison on Wednesday, April 21 starting at 5:30 pm. The event will take place at Brocach Irish Pub and Restaurant and there will be a presentation on customer service and management. Fee for students is $20. Dinner is included. Please visit http://www.surveymonkey.com/s/april2010wisconsin to register.

New Officer Business: We will discuss the duties of the new officers. Any questions for the current officers are welcome.

Any New Business or Announcements

Hope to see you there.

SLA WI Chapter Event in Madison

TOPIC: How To Deal With Almost Anyone (Just Don't Call It Customer Service)

Please register by - 19 April 2010

EVENT INFORMATION:

Wednesday - 21 April 2010
5:30 PM - Networking
6:00 PM - Meeting
7:00 PM - Dinner

Location
Brocach Irish Pub and Restaurant
7 W Main Street
Madison, WI
608-255-2015
http://www.brocach.com/home.html
Directions
Map - http://www.brocach.com/location.html

QUESTIONS? Please contact your event chair, Kyle Naff, kyle.sla@gmail.com.

Program Flyer and Registration Details
http://units.sla.org/chapter/cwi/apr10reg.pdf

Registration
Online through SurveyMonkey:
http://www.surveymonkey.com/s/april2010wisconsin


DETAILS DETAIL DETAILS

Let's face it - we work in a people-driven profession. Working with a variety of individuals can be both the best and the most difficult part of our jobs. Individual perspectives, diverse ways of processing information and personality traits all conspire to keep us on our toes. How can we better communicate with the people we serve? What is the best way to handle that challenging customer? And just what exactly do we mean by customer?

Join us as we cut our way through the thicket of customer management with service professional Celeste Derozier. With over twenty years of experience in both business and not-for-profit environments, Celeste will provide easy-to-remember tips for working with the most commonly challenging personality types.

Dinner will feature:
* Peppercorn Chicken - Grilled chicken breasts with roasted artichokes and sundried tomatoes in an aged parmesan and peppercorn cream sauce.
* Shades Of Green Salad - Mixed Greens, dried cranberries, candied walnuts and bleu cheese tossed in a cranberry vinaigrette.
* Cheesecake - Topped with Baileys Caramel